Because we realise that everybody’s party planning happens differently, we have several different postal options available.
Second Class Delivery
Our standard delivery is Royal Mail second class. Delivery is, typically, three working days, but can take up to five working days or slightly longer during busy times.
First Class Delivery
If you need your items within a few days, we recommend upgrading to first class. This can sometimes be with you the next day, but can take up to two working days or possibly three during busy times. It's only a small cost to upgrade from second class, so we recommend taking this option if you are unsure.
Next Day Delivery
We offer next day delivery and, provided you place your order before 4pm any working day, your goods will be dispatched that day for delivery. Please be aware, this option requires a signature on delivery. Throughout most of the UK (excluding highlands and islands), we use DPD for our Next Day Delivery service – you will get access to the tracking system, real time updates and a suite of delivery options.
If your order is placed by 4pm on the Friday, we will have the goods with you the following day. Please be aware this option requires a signature on delivery.
The price of overseas delivery varies upon your location, as will the speed of delivery. We do suggest that you allow up to 10 working days for overseas delivery, and we cannot be held responsible for late deliveries unless you have allowed for 10 working days. Please note, dispatch for some overseas orders may take an extra day as we have to book in a specialist courier collection.
4pm Cut Off for Same Day Dispatch
Whilst we guarantee that orders placed before 4pm will be dispatched that working day, we can possibly add some orders after this cut off. Please give us a call if it is urgent.
Personalised orders take up to two working days to be dispatched. These orders will then be dispatched via the postal method you have chosen. During busy times, we may prioritise next day delivery orders and upgrade the postage on second class orders, which are shipped later than expected.
One More Thing
We may sometimes upgrade your selected postal option but will never downgrade it unless you asked. We will only ever switch it to a service of the same or faster delivery speed.
Free delivery special offers are only available within the UK.