Because we realise that everybody’s party planning happens differently, we have several different postal options available.
Second Class Delivery
Our standard delivery is Royal Mail second class, this is perfect for when you don't need it in a hurry, a cheap option which allows us to offer this service free for orders over a certain value. Delivery is usually around 3 working days but can take up to 5 working days or slightly longer during busy times.
First Class Delivery
If you need your items within a few days we recommend upgrading to first class, this can sometimes be with you the next day but can take up to 2 working days or possibly 3 during busy times. It's only a small cost to upgrade from second class so we would recommend taking this option to be on the safe side if you are unsure.
Next Day Delivery
We offer next day delivery for when you need your goods in a hurry. Provided you place your order before 4pm your goods will be dispatched that day for delivery the following day. Please be aware this option requires a signature on delivery. Throughout most of the UK (excludes highlands and islands) we use DPD for our Next Day Delivery service which means you will have access to their unrivalled tracking system, real time updates and a suite of delivery options.
This option is for when you really have left it until the last minute, as with next day delivery, if your order is placed by 4pm on the Friday we will have the goods with you the following day. Please be aware this option requires a signature on delivery.
We deliver to pretty much everywhere< and offer overseas postal options accordingly. The price of this service will vary depending upon your location as will the speed of delivery. We do suggest to allow around 10 working days for overseas delivery but bear in mind we are based in the UK, deliveries to Western Europe should take less than deliveries to South America for example but we will not be held responsible for late deliveries unless you have allowed for 10 working days. Please note also that dispatch for some overseas orders may take an extra day as we have to book in a specialist courier collection.
4pm cut off for same day dispatch
While we guarantee that orders placed before 4pm will be dispatched that day, we can sometimes sneak through orders placed a few minutes later if we aren't too busy, give us a call to see if this is possible.
Orders with personalised items in them take up to two working days to be dispatched. These orders will then be dispatched via the postal method you have chosen, for example, place an order after 4pm on a Monday and select Next Day Delivery, your order will be dispatched on Wednesday for delivery on Thursday. During busy times we may prioritise next day delivery orders and then upgrade the postage on second class orders which are shipped later than expected, either way you will receive your goods within the expected time frame.
One more thing
We may sometimes upgrade your selected postal option but will never downgrade it unless you ask us to, we will only ever switch it to a service of the same or faster delivery speed. We do this for a number of reasons depending upon your location as well as the size and weight of your order.
Free delivery special offers are only available within the UK.