Terms and Conditions

It is very important that you read this page thoroughly so that you know what you can expect from us. Please also have a look at our disclaimer page.

Package Terms

Since we use a variety of different Tour Operators for our weekends, we have more than one set of terms and conditions.

To find out which terms and conditions apply to you, please click the terms and conditions link at the bottom of your chosen package.

Please note:

All packages, activities and accommodation are subject to price and availability fluctuations.
Unless specified, transport costs are not covered in the cost a package. You will need to pay extra for this.
If you wish to book through any medium (e.g. via telephone, letter, booking form, Internet - including e-mails) it is understood that you have read and accept our Terms and Conditions.

Activities

Whilst me make every effort to ensure that the activities we provide are as specified on the website, occasionally, for whatever reason, these might change. Wherever possible we will attempt to keep you informed of any discrepancies.

Accommodation

Our accommodation rating system is our own. Whilst it is very similar to conventional rating systems, in order to best reflect the needs of stag/hen groups, occasionally there will be some discrepancies.

Pictures

All pictures on the web site, or in promotional material, when used as examples of our packages are used only as samples of our events, activities and accommodation. Actual event, activity or accommodation may differ from picture.

Copyright Information

The trademarks, logos, and icons (collectively the "Trademarks") displayed on the Site are registered and unregistered Trademarks of Last Night Ltd and may not be used without prior consent.

All information and copy contained on this site are copyright of Last Night Ltd and may not be used without prior consent.

Ordering Stag/Hen Novelties from Last Night of Freedom

You can order products from us online via our website.
Any order made through our website is subject to these terms and conditions
We automatically send out an email upon receipt of a successful order through our website, this “thank you for your order” email does not guarantee that we have the item in stock and while we make every effort to keep our website updated with stock levels, it is possible that the item will not be in stock. In these very rare cases we will contact you as soon as possible to offer a different product or full refund.
We reserve the right to change or discontinue any item on our website at any time without prior notice.
On very rare occasions it may be necessary for us to cancel an order and not send you your purchases, if this happens we will refund you the total value of your order as soon as possible.

Price

The prices on our website are inclusive of VAT at 17.5%. Prices are subject to change and we reserve the right to amend any of our prices at any time without prior notice.
While we aim to keep the prices on our website up to date at all times it is possible that prices may occasionally be incorrect. If this happens we may honour the original price offered on our website, however this is completely at our discretion. In some cases the price difference may be such that we will contact you to notify you of the correct price at which point you can either reconfirm your order at the new price and pay the excess or cancel the order and we will issue a full refund. This does not affect your statutory rights.
We offer a very simple delivery system and the costs of postage and packing will be made clear to you before submitting any payment details.
All of our prices are displayed in Pounds Stirling, any transactions from overseas will be charged at current exchange rates at the time of purchase, we accept no responsibility for or liability arising from exchange rate fluctuations.
Some nations will impose import duty on your purchases, please contact your local customs office for details.

Payment

You can pay via various credit and debit cards as displayed on our website, all orders must be paid for before they are despatched.
Payments are processed online using a credit or debit card. We will debit the money from your card as soon as possible following your order.
Our payments processing facility is completely secure. Our payments are handled by Protx, who adhere to the most stringent levels of fraud screening. Your card issuer may also carry out security checks when you make a purchase.

Availability

While we aim to keep the website up to date at all times with current stock levels, due to the volume of sales which we handle there may occasionally be errors. If we accept an order from you which subsequently we are unable to deliver due to availability issues we will refund you the full amount of the order or offer an alternative.
From time to time we will offer special offers on certain products, all offers are available while stocks last and may be withdrawn at any time without prior notice.

Delivery

We will post to destinations inside and outside of the UK.
We have a range of delivery options each with a different cost.
Import duties may be payable if we are delivering to an address outside of the UK. Last Night ltd accepts no responsibility for these duties, please contact your local customs office for information.
We offer free delivery on orders over a certain value, this offer applies only to standard delivery within the UK. There are no discounts on special or overseas delivery.
Orders are despatched by Royal Mail, we aim to have your order with you within 5 working days however we will not be held accountable for any loss which comes about due to late delivery.
We also offer a next day delivery option, this option is available only within the UK. Next day is taken to mean the day following any order which is placed before 3pm on any working day (Saturdays are not included), if an order is placed after 3pm we will endeavour to get your order to you the next day however at peak times it may be posted the following day so allow 2 days for delivery.
If an order is not delivered in the time which it should be please contact us at denzil at lastnightoffreedom .co.uk
Please place your order in ample time to receive your goods as we cannot be held responsible for loss or disappointment due to slow delivery of our products.
This does not affect your statutory rights as a consumer.

Our Responsibilities

We have tried to make the images and descriptions within this website as realistic as possible, however we accept no liability for incorrect descriptions or misleading images. No conscious attempt has been made to mislead anybody about any of our products and any such occurrences, although unfortunate are completely accidental and we will not be held responsible for such misunderstandings. If you would like any further information regarding any of our products please contact us.
At Last Night of Freedom we maintain a high level of service however we cannot be held responsible for any outside courier service or other service provider contracted by us.
Last Night of Freedom will not be held responsible in any way for an inability to provide our services in the event of major occurrences including but not limited to war, flood, and acts of God.
These terms do not affect your statutory rights as a consumer which are available to you.

General

Last Night of Freedom is not involved in the production process of any of the products displayed within this website.
These terms apply only to products supplied by Last Night Ltd, there may be products available to purchase on this site from outside companies who will have their own terms and conditions.
This website is aimed at the UK market and therefore we can not guarantee that it applies to local laws in other parts of the world.
We may sell restricted products on our website such as alcohol or blades, in these instances you will be asked to confirm your age before purchasing such items in accordance with UK law.
These terms are relevant only to the novelty shop side of Last Night of Freedom, for terms and conditions regarding our activities as a travel agent please refer to our about us section on the main website.

Contacting Us

By email to denzil at lastnightoffreedom .co.uk
By post at Last Night of Freedom, 2nd Floor, 21A Bridge Street, Morpeth, NE61 1NT;
By phone: 0845 260 2800

Returns

We at Last Night of Freedom are confident that all of our customers will be very happy indeed with their purchases from us, however we realise there may be occasions where you wish to return an item. We have designed our return policy to be as simple as possible; these terms do not affect your statutory rights.

Faulty Products

We take every step possible to ensure our goods reach you in perfect condition, however, should an item arrive in a faulty or damaged condition we will replace it free of charge or provide a full refund. In order to receive a refund or replacement the item/s must arrive at the postal address below within 28 days of receipt.

If you are returning a faulty product, or one which arrived to you in a damaged condition we will refund the postage costs, please obtain proof of postage from your post office so we know how much to refund.

Unwanted Products

If you change your mind about a purchase after it has been dispatched please return it us within 28 days of receipt in an unused state, still in original packaging where applicable and we will happily refund you the price you paid for the order (excluding p&p).

Once we receive your returned item and are happy that it is unused and in good condition (as it was when it was delivered to you) we will refund your payment within 28 days.

Certain Products are excluded from this returns policy, any perishable or personalised goods will not be refunded unless faulty or damaged.

How to return your goods

Contact us by email at Denzil at Last Night of Freedom.co.uk with details of the products you wish to return along with your order number/invoice ID as well as your name and address. We will try to contact you within 3 working days with instructions on how to return your item.

We may supply you with a unique returns code which you should place on the products to help us process the return.

Please use a secure delivery method to return your items, such as Royal Mail Recorded Delivery which needs to be signed for upon arrival. The items will be your responsibility until they reach us.

Returns Address

Last Night of Freedom Returns
2nd Floor
21A Bridge Street
Morpeth
Northumberland
England
NE61 1NT

Please Note: We can not accept returns which we are not expecting so please contact us at the email address above before posting your items.

T-Shirts

As well as weekend packages and novelty items, Last Night Ltd also sell T-shirts on behalf of third party companies.

When purchasing T-Shirts through our suppliers please be aware that you are purchasing directly from that third party (Last Night Ltd act solely as agents).

After referral, Last Night Ltd plays no further part in your transaction and as such takes no responsibility for any part of your purchase.

If, however, you encounter any problems with any company that is selling T-Shirts through Last Night Ltd please feel free to contact us so that we may be able to review our suppliers.

Please also be aware that whilst we have made our best efforts to ensure that all information regarding third-party products is correct occassionally it will contain some mistakes e.g. specification or price etc. Please check with end supplier to verify all details.