Customer Service Assistant

Gateshead, Full Time

Department: Operations

Salary: £18,650 plus benefits

Closing Date: 30 Jul 2021


As a Stag and Hen Company, we have been organising events since 1999 and have over 25,000 successful weekends under our belts.

We are looking for someone to join our brilliant After Sales Operations team within Last Night of Freedom. As a Customer Service Assistant, you will be the point of contact for bookings, facilitating bookings and helping deliver the best Last Night of Freedom!

Your main responsibilities:
  • Liaising with clients to facilitate, help and amend existing bookings
  • Dealing with day to day customer enquiries
  • Understanding our large portfolio and liaising with suppliers on a day to day basis
  • Perform in accordance with KPIs
  • Ability to communicate across multiple platforms (email, message, phonecalls)
You will have the following:
  • You will be enthusiastic with the ability to quickly learn and a keen eye for helping people
  • Excellent people skills
  • Excellent computer skills
  • The ability to multi task and manage time efficiently
  • Accuracy and attention to detail
  • The ability to work weekends and evenings
The following is preferred:
  • Customer service experience is preferred for this role
  • Familiarity with the travel industry
  • Proven experience working with internal CRM systems
  • Problem solving skills
Benefits of working with us:
  • Work nights out, trips away (UK and abroad) About Us
  • Product testing (Cocktail classes, meals, activities etc)
  • Vibrant work environment (music in the office, pool table, games consoles, TVs etc)
  • 25 days holiday per annum
  • Casual dress code
  • Tea and coffee daily
About Last Night of Freedom:

Located in Gateshead quays, Last Night of Freedom is a fun, dynamic office in with some of the most creative people in the north east and we are looking for an enthusiastic individual with a passion for events to work within our operations department. This is a brilliant opportunity for anyone looking for an introduction to the travel and events industry.


Apply Here

Customer Service Assistant