Customer Service Assistant – Operations

Gateshead, Full Time

Department: Operations

Salary: £18,000 plus benefits

Closing Date: 09 Apr 2021


Your main responsibilities:
  • Liaising with clients to facilitate, help and amend existing bookings
  • Dealing with day to day customer enquiries
  • Understanding our large portfolio and liaising with suppliers on a day to day basis
  • Perform in accordance with KPIs
  • Ability to communicate across multiple platforms (email, message, phonecalls)
You will have the following:
  • You will be enthusiastic with the ability to quickly learn and a keen eye for helping people
  • Excellent people skills
  • Excellent computer skills
  • The ability to multi task and manage time efficiently
  • Accuracy and attention to detail
  • The ability to work weekends and evenings
The following is preferred:
  • Customer service experience is preferred for this role
  • Familiarity with the travel industry
  • Proven experience working with internal CRM systems
  • Problem solving skills
Benefits of working with us:
  • Work nights out, trips away (UK and abroad) About Us
  • Product testing (Cocktail classes, meals, activities etc)
  • Vibrant work environment (music in the office, pool table, games consoles, TVs etc)
  • 25 days holiday per annum
  • Casual dress code
  • Tea and coffee daily
About Last Night of Freedom:

Located in Gateshead quays, Last Night of Freedom is a fun, dynamic office in with some of the most creative people in the north east and we are looking for an enthusiastic individual with a passion for events to work within our operations department. This is a brilliant opportunity for anyone looking for an introduction to the travel and events industry.


Apply Here

Customer Service Assistant – Operations