for Stags and Hens

Following the continued spread of COVID-19, we have answered some of your most commonly asked questions.

An icon of an exclamation markWe have taken the difficult decision to close our head office for the foreseeable future. As a result, some of our services will be affected and running slower than usual.
If you have a booking between 23rd March and 30th April 2020, your booking will be postponed in line with government advice.
Please note, we can only discuss bookings with the group leader.
Please click here to view an update letter from our MD.

LNOF HQ are monitoring the coronavirus situation closely and we are following the advice and guidelines set by Public Health England and the Foreign & Commonwealth Office.

1.

If you’ve already booked with Last Night of Freedom

If you have a booking between 23rd March-30th April 2020

Following advice from the UK government, Last Night of Freedom have taken the difficult decision to close its head office for the foreseeable future. A limited number of our core team will be working from home and as a result, response times may be slower than usual and some of our usual services may be affected.

We know that many of you with upcoming weddings have had to face the heartbreaking situation of cancelling or postponing. As this is an unprecedented situation we are not processing any cash refunds at this time and in line with ABTA advice, we have issued refund credit vouchers to all of our customers due to travel between now and 30th April, so as soon as the world gets back up and running, you can get right back to planning your last night of freedom, with as little disruption as possible.

If you don’t wish to take advantage of this refund credit voucher and would like more immediate reimbursement, we would advise you to contact your travel insurer and we will provide you with supporting documentation for you to make a claim straight away.

We’re so grateful for the patience and understanding that our customers have shown during this difficult time and we ask that you remain understanding as we navigate this extraordinary situation.

If you are travelling after 30th April 2020

Due to the quickly escalating nature of the COVID-19 virus, our team are monitoring travel restrictions closely and will be in touch should there be any changes to your booking. If your booking is after 30th April 2020 and you have any concerns, you can still contact your event planner as normal on your MyLNOF dashboard. Please be aware that enquiries for bookings after 30th April may take slightly longer to respond to than usual.

If you are concerned about your flights, you should contact the airline you have booked with and they will advise you if they plan to restrict any travel or reduce the frequency of flights to your location in the coming weeks.

If you haven’t already, we strongly urge you to purchase travel insurance in order to cover your booking. A limited number of travel insurers are still offering cover against COVID-19.

2.

If you haven't booked yet

What if travel to my location is restricted by FCO?

If you book with Last Night of Freedom and the FCO restrict travel to your intended location we will either:

  • a) Offer you an alternative trip
  • or
  • b) Allow you to postpone your trip to later in the year

I’m travelling in a few months – should I switch locations?

If you book with Last Night of Freedom we allow location switches up to seven weeks prior to departure. If your group would prefer not to travel to your original destination, then provided you inform us with more than seven weeks to departure date, we will be able to switch locations*.

Can I postpone my trip?

Yes, so long as it is more than seven weeks before your travel date we will re-book your weekend for later in the year*.

Can I cancel my trip?

If the FCO puts a travel restriction on your intended destination then we can either offer an alternative or allow you to postpone until later in the year.

If you would like to cancel your weekend up to seven weeks before the trip then you can, but no refund will be made on deposits. You also have the choice to switch locations up until this point as well.

If you choose to cancel after your final balance is paid (and within seven weeks of travel) then no refund will be made. This is because we will already have confirmed numbers and will have made payment to our suppliers. In some cases we may be able to rearrange the weekend, but this would be done on a case-by-case basis and we can’t guarantee that we would be able to do this in every instance – although we would certainly try.

What if my flight is cancelled?

If you haven’t already then GET TRAVEL INSURANCE!! Even if you are hosting your last night of freedom in the UK, it's always best to make sure you're covered just in case. If you are travelling abroad, it's especially important to take out travel insurance to make sure you are covered effectively for the needs of your trip.

If you are abroad and your flight home is cancelled then you must contact your airline to discuss alternative travel options. We advise making a note of your airline’s customer service and emergency help numbers before travelling.

Last Night of Freedom will support you in any claim made on your travel insurance by providing supporting documentation and advice where possible.

How can I keep safe whilst travelling?

If travelling within Europe, please ensure that you take your EHIC card with you (these are still valid until 31st Dec 2020).

You can find lots of helpful advice about travelling and the Coronavirus on the gov.uk website here.

You can also get further information around your rights whilst travelling and the Coronavirus on the ABTA website

* Subject to availability and price discrepancies.

Last Updated - 08/04/2020

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