If you haven't booked yet
We offer industry leading flexibility on your booking. We have low deposits, total flexibility to change almost everything on the trip up to 6 weeks before the event and a range of options should COVID restrictions end up affecting travel.
Your final balance is due 6 weeks prior to the event. Up until this point you can:
- Change your location free of charge*
- Change activities free of charge*
- Postpone your trip free of charge*
- Add or remove group members as much as you like (subject to loss of deposit)
- Group members can drop out at this point and only lose their deposit.
If your booking is directly affected by COVID19 travel restrictions**
We can offer you the following options:
We will offer you an alternativeHow would this work?
Let's say you were due to go to Amsterdam in a week's time and the FCDO changed its advice to only allow essential travel to the Netherlands then we would offer you an alternate package, most likely in a UK destination. We would try to match this as similarly as possible to the package you had booked (you would be under no obligation to accept the alternative).Have LNOF done this before?
This is something we did with great success in the early part of the March COVID lockdown when some destinations closed their borders, we managed to switch lots of groups to UK destinations so their weekend could still go ahead. It's also something we have done constantly over the years whenever flights have been cancelled at the last minute and it's a process we're very familiar with.
We could postpone your whole trip for up to 18 months.How would this work?
We put everything on ice and rearrange your trip for dates that suit you better. We would double check if there were any pricing or availability discrepancies and then, subject to your approval, get the whole thing re-booked.Have LNOF done this before?
This has been a particularly popular option for groups whose weekends were affected by Covid in 2020. Quite often the wedding had been delayed too so we just wait until the group lead has new dates and switch everything over.
We can offer you a voucher.How would this work?
We switch the value of monies already paid into the form of a voucher. This can be redeemed against travel (to a similar value of the original booking) for any future travel date provided plans are rebooked before 30th June 2022***. If preferred, the voucher can also be redeemed against accessories/t-shirts from our online shop.Have LNOF done this before?
This is the most popular choice amongst groups whose weekends were affected by COVID and weren't sure when things were going to get back on track. This means that the funds already paid are ready to be used against travel to any of our 69 destinations and can be redeemed up to 18 months from the original departure date giving you plenty of time to get things back on track.
You can request a refund
If none of the above options are suitable for your group then you can ask for a refund. In the event that some elements of your booking are unable to go ahead, you will be offered a refund for those specific elements.Have LNOF done this before?
We had over 1,000 bookings directly affected by COVID. Whilst the vast majority either postponed or took credit vouchers we have, to date, issued over £1.1m in refunds.
* Subject to availability and price discrepancies.
** a trip is directly affected by COVID19 when your group are due for imminent travel to a destination that the FCDO advices against "all but essential travel" to, or your bookings have a significant proportion of elements, as determined by LNOF, that are unable to proceed imminently due to COVID restrictions implemented by the UK government. Please note: A booking being affected by COVID19 is determined by LNOF’s ability to be able to facilitate the booking rather than an individual’s ability to be able to attend, as such, this does not apply to individual group members that are having to self-isolate (please see section 1 above for more detail on options available to you in this instance)
*** Existing credit vouchers issued prior to 14/06/2021 will expire on 31/12/2021 as agreed.